Changes to eConsult
We have listened to feedback from our patients and have made some changes which we hope will make it easier to contact us via eConsult.
From Monday 25th November 2024, we will have increased capacity. We have also changed the time econsults are available as our patients have told us 8am, does not work for them. Econsults will be available from 6pm Monday to Friday for administrative and non-urgent medical problems, which will be dealt with the following day by the GP.
For urgent medical problems please call the surgery and speak to one of our patient advisors who will take a brief history of the problem so that the doctor can triage your request appropriately.
We appreciate that these changes may not suit all our patients, but we are doing our best to deal with the current and unprecedented demands on the NHS.
We are aware of the long wait getting through on the phone, this is not because we are not answer the phone, it is because of the demand but our staff are working extremely hard to answer all calls as quickly as possible, whilst still allowing each patient the time their call needs.
We thank all our patients for their feedback.
Covid Vaccine Appointments - Book Now
Apointments are still available to book for your covid vaccine for those patients who are eligible. Pop into either Lakeside or Grappenhall surgeries or give us a ring to book your appointment. Alternatively wait for your invite and book using the link. to eligible patients.
Friends and Family Test
Please consider completing a Friends and Family test, this will help us to understand what we are doing right and where we can make improvements. Please use on the banner above. Thank you.
Important Notice
We apologise for the delays patients are experiencing getting through on the telephone, we are experiencing a huge increase in demand. Our patient advisors are doing their best to deal with all calls quickly to free up the lines and take more calls but they need to give each patient the care and attention they require. When you come into the surgery, you will not hear the phones ringing, this is because our staff where headphones to answer the calls.
We understand that it is frustrating when there are delays getting through and when you can't get the appointment you want but it is never ok to take this frustration out on our staff. They are doing a really tough job in difficult circumstances. Please consider the feelings of the person you are speaking to before taking your frustration out on them.
Abuse either over the telephone or in person towards any member of staff will not be tolerated.
Thank you for your patience and understanding and thank you to the majority of our patients who treat our staff with respect and kindness.