We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patients' grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Services Authority. Please note that we must respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation.
Click here - Complaint procedure policy (DOCX, 306KB)
Click here - Patient complaint leaflet (DOC, 33KB)
Click here - Patient complaint form (DOC, 62KB)
If you wish to provide feedback about our services, good or bad, please complete a Friends and Family form or Patients feedback form, both accessed from our home page.