Prescriptions

Change to prescription ordering

In order to streamline our services and make them more efficient from the 1st March we will no longer accept prescription requests by email. Please order your repeat prescription online via System online, using the Airmid App or the NHS App. This is a quicker and more secure way of requesting your medication. It also allows you to see when your prescription has been issued by the surgery, which means you do not have to ring us to check it has been processed. Alternatively you can complete a prescription request slip and post it in the designated box at either Lakeside or Grappenhall surgeries.

It is the patients responsibility to order their medication on time, medication can be requested up to 10 days before it is due. Please ensure you order your medication before you run out. Due to the high demands we are currently facing, it may take the surgery and your pharmacy longer than usual to process your request. Please help us to help you.

Electronic Prescriptions

From Monday 7th September 2020 most prescriptions will be signed, sent and processed electronically. If you do not have a nominated pharmacy, you will still receive a paper copy of your prescription which will be referred to as a token. Your prescription will be sent electronically and you can take your token which will have a barcode printed on it, to your choosen pharmacy who will download the details and dispense your medication. Please refer to the following website for further information www.nhs.uk/eps

How to request your repeat medication

Repeat Prescriptions Online

Repeat prescriptions will be issued at the doctor’s discretion and are normally for patients on long-term treatment.

Repeat prescriptions can be requested in writing by calling into either surgery and completing a paper request slip or the B side of your prescription.

Please note we do not accept requests for prescriptions over the telephone.

If you have online access to your medical record, you can request your repeats using this service.

Request your repeat prescriptions online

If you don’t have online access, please speak to a member of our reception team who will be happy to arrange this for you. We just need to verify your ID and then you will be sent a user name and password by text.

Please allow 48 hours before collection and make allowances for weekends and public holidays. Where possible give exact drug names when ordering.

Why not download the new Airmid app fom the App store or Google Play. It is a quick and secure way to request your repeat medication from your phone or mobile device. Alternatively register for the NHS app.

In order to streamline our services the prescription email address will shortly be closing and we request that all patients sign up for online access in order to request their medication. This is a much more secure way of requesting your medication and also enables you the patient to see when the request has been processed. This means you will no longer need to contact the surgery to check on the status of your request. Speak to a member of our team about online access.

Community Pharmacy Repeat Ordering Service

Important changes to repeat prescription ordering

Following on from two successful pilots, we are working with NHS Warrington Medicines Management Team to change the way repeat prescriptions are ordered for our practice.

These changes mean that if you are a registered patient with us, you will no longer be able to order repeat prescriptions at the pharmacies that dispense for us and instead you will be required to order your repeat prescription directly from us at the practice.

These changes will start from 16 January 2019.

This means that from 16 January 2019 if you have your repeat prescriptions ordered by a pharmacy on your behalf, you’ll need to change the way you order your repeat medicines.

One way to order your repeat prescription is to use the tear off slip on the right-hand side of your prescription and drop it into your practice.

We ask you to only order medicine when needed. Please check how many days’ medicine you have before ordering a new prescription. Please don’t order until you have 7 to 10 days of medicines left. It takes the surgery 2 to 3 working days to issue a prescription.

Alternately, you may find the easiest way to order repeat prescriptions is via online ordering. Please contact your GP practice if you require further information about online ordering. You can also find How to Guides about accessing online GP services by visiting NHS England’s website www.nhs.uk and search ‘GP online services’.

Some patients may be exempt from the changes. If you require pharmacy managed repeat prescriptions, you can still order through the pharmacy. Please ask at reception if you are unsure if you require pharmacy managed repeat prescriptions

We know that change can bring challenges. Change is something that may be daunting, but it is necessary to ensure that we monitor and control medicines more closely for the benefit of patient safety.

We also have a duty to obtain good quality, safe and cost-effective services for the people of Warrington. Unused prescription medicines cost the NHS across the UK over £300 million every year.

You can help reduce this cost by taking responsibility for managing your own medicines effectively through:

Having a regular medicine review with your GP practice Clinical Pharmacist
Not ordering a medicine just because it’s on your repeat prescription. If you don’t need the medicine, please don’t order it. If you need the medicine again in the future you can still request it.

For more information, please speak to a member of the reception team or visit www.warringtonccg.nhs.uk/Images/Page%20Images/get-involved/change-to-the-repeat-ordering-of-prescriptions

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

Find a pharmacy

If you would like to speak to someone at the GP surgery about your prescription please contact the surgery.