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Community Pharmacy Repeat Ordering Service:

Important changes to repeat prescription ordering

Following on from two successful pilots, we are working with NHS Warrington Clinical Commissioning Group to change the way repeat prescriptions are ordered for our practice.

These changes mean that if you are a registered patient with us, you will no longer be able to order repeat prescriptions at the pharmacies that dispense for us and instead you will be required to order your repeat prescription directly from us at the practice.

These changes will start from 16 January 2019

This means that from 16 January 2019 if you have your repeat prescriptions ordered by a pharmacy on your behalf, you’ll need to change the way you order your repeat medicines.

One way to order your repeat prescription is to use the tear off slip on the right-hand side of your prescription and drop it into your practice.

We ask you to only order medicine when needed. Please check how many days’ medicine you have before ordering a new prescription. Please don’t order until you have 7 to 10 days of medicines left. It takes the surgery 2–3 working days to issue a prescription.

Alternately, you may find the easiest way to order repeat prescriptions is via online ordering. Please contact your GP practice if you require further information about online ordering. You can also find How to Guides about accessing online GP services by visiting NHS England’s website and search ‘GP online services’.

Some patients may be exempt from the changes. If you require pharmacy managed repeat prescriptions, you can still order through the pharmacy. Please ask at reception if you are unsure if you require pharmacy managed repeat prescriptions

We know that change can bring challenges. Change is something that may be daunting, but it is necessary to ensure that we monitor and control medicines more closely for the benefit of patient safety.

We also have a duty to obtain good quality, safe and cost-effective services for the people of Warrington. Unused prescription medicines cost the NHS across the UK over £300 million every year.

You can help reduce this cost by taking responsibility for managing your own medicines effectively through:

  • Having a regular medicine review with your GP practice Clinical Pharmacist

  • Not ordering a medicine just because it’s on your repeat prescription. If you don’t need the medicine, please don’t order it. If you need the medicine again in the future you can still request it.

For more information, please speak to a member of the reception team or click here

Repeat prescriptions will be issued at the doctor’s discretion and are normally for patients on long-term treatment.

Repeat prescriptions can be requested in writing by calling into either surgery and completing a paper request slip or the B side of your prescription. 

Please note we DO NOT accept requests for prescriptions over the telephone.

If you have online access to your medical record, you can request your repeats using this service. 

If you don’t have online access, please speak to a member of our reception team who will be happy to arrange this for you.  You will need to bring proof of identity and address.

Please allow 48 hours before collection and make allowances for weekends and public holidays. Where possible give exact drug names when ordering.

Repeat Prescriptions Online

systmonline.  Parents please be aware that to make an appointment or order a prescription for your child online you will need to login using the child's details.  To create an account for your child please contact reception.

Click here to request repeat prescriptions online

If you do not have a username and password, please contact the surgery to register for SystmOnline.

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