TOTAL TRIAGE SYSTEMS
The outbreak of Covid-19 is placing new and increasing challenges on all our member practices and our primary concern is to ensure the safety of our patients and staff
For the very same reason this practice, in line with all those in the area, has decided to put measures into place to reduce and minimise the risks of transmission. This risk is for you as our patient but also for the staff who work here in the practice. These measures may vary slightly in individual practices but we ask for your co-operation and patience in supporting the actions. This will ensure that we are still able to deliver the necessary care to all our patients.
National guidance from NHS England has mandated that all online booking appointments are suspended across the country. The reason we have done this is that this mitigates any potential risk of infected patients booking an appointment online and attending the surgery.
We are asking all patients to complete an eConsult (see box below) in the first instance. The GP will triage the eConsult and a face to face appointment will be booked if felt appropriate.
The facility to request prescriptions online is still available to all patients.
We would like to reassure all our patients that we are continuing to work with NHS England, the CCG and Public Health to make sure that what we are doing is always in the best interest of our patients and our staff.
Regular updates are provided on our websites
We would like to thank all our patients for their co-operation and understanding.
Ours doors are locked but we are still seeing patients. When you ring the bell a member of our team will ask you a few screening questions before admitting you to the practice. We are taking these measures to protect our doctors, nurses and staff members and you our patients.
Requesting Repeat Prescriptions
You can request prescriptions online, by posting a slip through the surgery door or by using our dedicated prescription email address: lakeside.prescriptions@nhs.net. Please include your full name, DOB, address and the name of the medication you are requesting. We are requesting patients to nominate a pharmacy for their prescription to be sent to rather than coming to the surgery to collect it.
Alternatively you can download and sign up for the NHS app. You can verify your ID on the app without coming into the surgery.
For any general information on coronavirus please visit https://www.nhs.uk/conditions/coronavirus-covid-19/
If you are completing an econsult for a skin or joint condition, please attach a photograph of the condition to your econsult. Thank you
It is now easier for you to see a GP in the evenings and at weekend.
Pre-bookable evening and weekend appointments with a local GP are available from 6pm-8pm Monday-Friday, 8am-4pm Saturdays and 10am-2pm Sundays at Bath Street Health and Wellbeing Centre. Easily accessible, the Health and Wellbeing Centre is in the town centre and has links to public transport on the town’s main bus routes. To access an out of hours’ appointment or to sign up for GP online access please call your own GP who will give you the telephone number and password needed to book the appointment. Please be aware that you will need to consent to share your medical record with the service.
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Patient Feedback
If you have some feedback that you would like to share with us now,
Click here to complete our online feedback form.
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Mission Statement
We aspire to excellence in patient care, by advising on and promoting the development of all aspects of health care, for the population of Lymm, Grappenhall, Thelwall and the surrounding areas. We aim to provide good quality services that are equitable, speedy, convenient and also treat patients with dignity and respect at all times.
Doctors
Dr Mark Nichols
Dr Simon Mills
Dr Victoria Whittaker
Dr Lavanya Villuri
How To Contact Us
Lakeside Road, Lymm, Cheshire, WA13 0QE
Tel: 01925 755050 - Fax: 01925 755725
Branch Surgery:
The Quays, Grappenhall Surgery,
235 Thelwall New Road, Grappenhall, Warrington WA4 2XT
Tel: 01925 499634 - Fax: 01925 499632
PLEASE NOTE; In line with NHS policy, we will be turning off our fax machine on 31st December 2019.
Opening Times
Lakeside Surgery
Monday 8.00am - 6.30pm
Tuesday 8.00am - 6.30pm
Wednesday 8.00am - 6.30pm
Thursday 8.00am - 6.30pm
Friday 8.00am - 6.30pm
Grappenhall (Branch surgery)
Monday 8.30am - 4.00pm
Tuesday 8.30am - 4.00pm
Wednesday 8.30am - 1.00pm
Thursday 8.00am - 1.00pm
Friday 8.30am - 4.00pm
Protected Learning Time
In order to ensure that all our staff are fully up to date with procedures and protocols. The practice is closed the last Thursday of every month from 1pm. Incase of an emergancy during this time , please telephone out of hours on 111
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Parents please be aware that to make an appointment or order a prescription for your child online, you will need to login using the child's details. To create an acount for your child please contact reception.
Book Appointments Online
Click here to book an appointment online
It is possible to book an appointment with the GP or Practice Nurse up to 12 weeks in advance.
If you do not have a username and password, please contact the surgery to register for SystmOnline
Order Repeat Prescriptions Online
Click here to request repeat prescriptions online
If you do not have a username and password, please contact the surgery to register for SystmOnline