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Home > Zero Tolerance

Zero Tolerance

Over recent months we have seen an increase in inappropriate behaviour towards our staff.  We strongly support the NHS policy on Zero Tolerance, see link to policy below.

Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk immediate removal from the practice list.

In extreme cases we may summon the police to remove offenders from the practice premises. This policy also applies to abuse towards our GPs, nurses and our practice staff via telephone, email or online.

Zero Tolerance Policy (DOCX, 21KB)

Last Updated 26 Nov 2024

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Lakeside Surgery

Lakeside Road, Lymm, Cheshire, WA13 0QE

  • 01925 755050
  • cmicb-war.lakesidesurgery@nhs.net Requests for appointments and health advice must be submitted via eConsult or by telephoning the surgery. Please navigate to our home page.

Grappenhall Surgery (branch surgery)

The Quays, 235 Thelwall New Road, Grappenhall, Warrington, WA4 2XT

  • 01925 499634
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