Over recent months we have seen an increase in inappropriate behaviour towards our staff. We strongly support the NHS policy on Zero Tolerance, see link to policy below.
Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk immediate removal from the practice list.
In extreme cases we may summon the police to remove offenders from the practice premises. This policy also applies to abuse towards our GPs, nurses and our practice staff via telephone, email or online.
Zero Tolerance Policy (DOCX, 21KB)