Complaints

We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patients' grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Services Authority. Please note that we have to respect our duty of confidentiality to patients and a patient's consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation. Patients can also email any complaints to the Practice Manager at jane.peers@nhs.net

Your Neighbourhood Professionals
© Neighbourhood Direct Ltd 2017
Lakeside Surgery - Lakeside Road, Lymm, Cheshire, WA13 0QE
  • Telephone 01925 755050
Grappenhall Surgery (branch surgery) - The Quays, 235 Thelwall New Road, Grappenhall, Warrington, WA4 2XT
  • Telephone 01925 499634
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Your Neighbourhood Professionals
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