Practice Charter

These are the local standards set within this practice for the benefit of our patients. It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask us questions if you are unsure of anything.

Our Responsibility To You

We are committed to giving you the best possible service.

Names: People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctor's or nurses' names are indicated on their surgery doors.

Waiting Time: We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 15 minutes in the waiting room without receiving an explanation for the delay.

Access: You will have access to a doctor rapidly in case of emergency and immediately in cases of urgency. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.

Telephone: We will try to answer the phone promptly and to ensure that there are sufficient staff available to do this. You should be able to speak to your doctor by telephone.

Test Results: If you have undergone tests or x-rays ordered by the practice please phone after 2.00pm to obtain the results.

Respect: Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs.

Information: We will give you full information about the services we offer. Every effort will be made to ensure that you receive the information which directly affects your health and the care being offered.

Health Promotion: The practice will offer patients advice and information on: steps they can take to promote good health and avoid illness; self-help which can be undertaken without reference to a doctor in the case of minor ailments.

Health Records: You have the right to see your health records, subject to limitations in the law. These will be kept confidential at all times.

Smears: A chaperone will be provided if desired. Alternatively, you may wish to bring your own.

Your Responsibility To Us

Help us to help you.

Please collect prescriptions after 11.00am.

Please let us know if you change your name, address or telephone number.

Please do everything you can to keep appointments. Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer. The practice will not tolerate patients who persistently fail to attend and we have no wish to add any more names to our DNA (did not attend) list.

We need help too. Please ask for home visits by the doctor only when the person is too ill to visit the surgery.

Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters.

Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about test ordered by the hospital should be directed to the hospital, not the practice.

We ask that you treat the doctors and practice staff with courtesy and respect.

Please read our practice booklet. Along with this website it will help you to get the best out of the services we offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything.

Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.

Please ask if you wish to see your doctor.

NHS WARRINGTON

The practice is part of the NHS Warrington which in turn is part of NHS England. Contact details are:

110 Birchwood Boulevard
Birchwood
Warrington
Cheshire
WA3 7QH
Tel: 01925 843636

Your Neighbourhood Professionals
© Neighbourhood Direct Ltd 2017
Lakeside Surgery - Lakeside Road, Lymm, Cheshire, WA13 0QE
  • Telephone 01925 755050
Grappenhall Surgery (branch surgery) - The Quays, 235 Thelwall New Road, Grappenhall, Warrington, WA4 2XT
  • Telephone 01925 499634
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